Shipping policy
🚚 Shipping Policy
Welcome to Jupiter Aura
Thank you for shopping with us. We are committed to delivering your order safely and as quickly as possible.
📦 Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped out promptly.
🚀 Shipping Time
Estimated delivery times:
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United States: 7–12 business days
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Worldwide: 10–20 business days
Please note that these are estimates and may vary depending on location and external factors.
💲 Shipping Cost
We offer free shipping on all orders (unless stated otherwise).
📍 Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Please allow a few days for tracking updates to become available.
⚠️ Delays & Unexpected Issues
Delays may occur due to:
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High demand
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Weather conditions
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Customs processing
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Carrier delays
We appreciate your patience and understanding.
📦 Lost, Stolen, or Missing Packages
If your package is marked as delivered but you have not received it:
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Please check with neighbors or your local carrier
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Contact us for assistance
We are not responsible for packages lost or stolen after delivery confirmation, but we will do our best to assist you.
🔧 Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
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Contact us within 48 hours of delivery
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Provide clear photos of the issue
If approved, we will offer a replacement or refund.
❌ Incorrect Address Disclaimer
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
📩 Contact Us
If you have any questions about your order, feel free to contact us:
Email: jupiteraurastore@gmail.com