Refund policy

🔄 Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

📦 Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unused and in its original packaging

  • With proof of purchase

📩 How to Start a Return

To start a return, please contact us at:
jupiteraurastore@gmail.com

Returns must be requested before sending items back. Items sent without prior approval will not be accepted.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

🔧 Damages & Issues

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the issue

If approved, we will offer a replacement or refund.

📦 Lost or Stolen Packages

We are not responsible for packages marked as delivered by the shipping carrier.

If you experience issues, please contact the carrier directly or reach out to us and we will do our best to assist you.

❌ Non-Returnable Items

We do not accept returns for:

  • Perishable goods (such as food, flowers, or plants)

  • Personal care goods (such as beauty products)

  • Custom or personalized items

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

🔁 Exchanges

The fastest way to get a different item is to return the original item. Once the return is accepted, you can place a new order.

🇪🇺 European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.
Items must meet the return eligibility conditions listed above.

💰 Refunds

We will notify you once we’ve received and inspected your return and inform you if your refund is approved.

If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
jupiteraurastore@gmail.com

⚠️ Incorrect Address Disclaimer

Customers are responsible for providing the correct shipping address at checkout.
We are not responsible for orders delivered to incorrectly provided addresses.